LAST UPDATE: 30TH JULY 2020

1. INTRODUCTION

This is applicable if you are using our services :

  • Subscribed to MAQSU Cloud Services

  • 14-day trial account

  • Requested for a demo

  • Contact us for enquiry via e-mail

We here at MAQSU, value your privacy and take serious measures in protecting your personal information and have hence updated our privacy policy to make it GDPR compliant.

This privacy policy provides you with details of how we collect and process your personal data through your use of our site https://www.maqsu.com.

By providing us with your data, you warrant to us that you are over 16 years of age.

MAQSU is the data controller and processor, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

We recognize the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on https://www.maqsu.com. and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

2. CONTACT INFORMATION

2.1 INFORMATION WE COLLECT

We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and IP address.

2.2 INFORMATION YOU POST

We collect information you post in a public space on our website or on a third-party social media site belonging to maqsu.com.

2.3 DEMOGRAPHIC INFORMATION

We may collect demographic information about you, your business and business needs, events you like, events you intend to participate in, conference tickets you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

2.4 OTHER INFORMATION

If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

3. USE OF YOUR PERSONAL INFORMATION

3.1 WE USE INFORMATION TO CONTACT YOU

We might use the information you provide to contact you for confirmation of a purchase on our website, registration for free trial or for other promotional purposes including sending newsletters.

3.2 WE USE INFORMATION TO RESPOND TO YOUR REQUESTS OR QUESTIONS

We might use your information to confirm your purchase of service, free trial, registration for an event or contest.

3.3 WE USE INFORMATION TO IMPROVE OUR PRODUCTS AND SERVICES

We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

3.4 WE USE INFORMATION TO LOOK AT SITE TRENDS AND CUSTOMER INTERESTS

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

3.5 WE USE INFORMATION FOR SECURITY PURPOSES

We may use information to protect our company, our customers, or our websites.

3.6 WE USE INFORMATION FOR MARKETING PURPOSES

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy our services we enrol you in our newsletter automatically. We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase. We use information as otherwise permitted by law.

4. THIRD PARTY SITES

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

5. WHERE DO YOU HOST

We currently host with digitalocean.com whose servers/data centers are located in Singapore.

6. WHAT ABOUT BACKUPS

On the cloud, we maintain regular backups (from hereon referred to as backup) of your account. We keep 14 full backups of each database for up to 3 months: 1 per day for 7 days, 1 per week for 4 weeks and 1 per month for 3 months.

These backups are stored on Digitalocean Block Storage. You can refer to its compliance information.

You can request the download of your database backup by requesting via email to support@maqsu.com.

7. WHO CAN ACCESS MY ACCOUNT

We also have an access to your account for administrative purposes. This includes access for support and update purposes.

If anyone in our team has to access your data for support, then you will get an email mentioning that one of our engineers have accessed your data along with a reason. Your passwords are not accessible to our engineers and are generated via a program. If they need to access the account, they must go via this route. All our employees have signed a Non-Disclosure of Data agreement with us and they are fully aware of the consequences and risks involved with access of customer data.

8. HOW DO I CHECK ALL THE CHANGES YOU HAVE MADE AS AN ADMINISTRATOR

We will report to you what changes (if any) we have done. At the bottom of each form (or doctypes as we call them) you will see who has made the recent changes. Additionally, you can view the Activity Log Report to track the activities of users in your account. Changes are also made automatically via patches when a new version gets released. In case a patch fails, an Administrator may change your data. In this case too you will receive an email notification of the same.

9. HOW DO YOU USE MY DATA

Any personal information received will only be used to reply to your queries or fix your bugs (and occasionally send Newsletters which you can opt out of). We do not and never will sell or redistribute your information to any third party.

We do track your visits to the website through Google Analytics. This data is collected anonymously and viewed in an aggregated form to understand the user behavior across companies. The kind of queries we engage with here are like what is the most used transaction in MAQSU, or what do most users do after making a Sales Invoice.

10. HOW CAN I DELETE ALL MY DATA THAT RESIDES WITH YOU

We do not sell your data but for your peace of mind, you can request to delete your data from our systems by email to support@maqsu.com.

Please note that we can’t delete certain details related to billing for legal and auditing purposes.

11. WHAT IF I WANT TO MOVE MY DATA

All you have to do is download your backup and reinstall on your new server. You can also export only the necessary data in spreadsheets (Excel, CSV) and import them in your new instance.

12. EMAIL OPT-OUT

You can opt out of receiving or Unsubscribe our marketing emails. To stop receiving our promotional emails, please email support@maqsu.com. It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

13. CONTACT US

If you have any questions about this Policy or other privacy concerns, please feel free to contact us directly via info@maqsu.com.

14. TAKING CARE OF YOUR PASSWORD (PASSWORD SECURITY)

MAQSU firmly believes in protecting the personal information of the customer. maqsu.com or any of its staff or official will never ask for any password or related information from its customers and the customers are also advised, in order to protect access to their accounts and to other channels, do not disclose the passwords to anyone. Generally, when you subscribe to free trial or make a purchase at maqsu.com, you are required to generate your own password. It is recommended that the customers necessarily choose their own passwords carefully such that no unauthorized access is made by a third party. You are also advised not to keep any written or other record of the password/s so that no third party could access the same. You should not disclose the password to anyone. In order that the passwords become complex and difficult for others to guess the you should carefully choose the alpha numeric passwords with combination of upper case alphabets and numbers and special characters (like @, %, &, ! etc.) The password is a private information and must be kept confidential by the owner of the username related to the password. If a password is known by someone other than the owner, that username and password could be misused to access resources and information and possibly with criminal intent—and without notice since they would appear as the registered owner. We will bear no responsibility for loss caused to you in relation to password theft or unauthorized access due to weak passwords etc.

15. UPDATES TO THIS POLICY

From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

16. ADDITIONAL QUESTIONS

Drop an email to info@maqsu.com.